Refund policy

We offer a 30-day money-back guarantee on your first order, so you can try MODO with confidence. You have 30 days from the day your order arrives to request a refund. This guarantee applies to your first order with us.

To request a refund, email support@modogummies.com with your order number and the email address used to place the order. If your request is accepted, we refund to your original payment method. Unless we ask you to, you do not need to send the product back.

Damages and issues

Please check your order when it arrives. If anything is damaged, defective or incorrect, email support@modogummies.com with your order number, a description and photographs where possible, and we will make it right.

Exceptions

Opened food, supplement and other consumable products may not be eligible for physical return. Gift cards are non-refundable unless applicable law requires otherwise. Promotional or sale items may carry different refund conditions, disclosed at the time of purchase.

Exchanges

We may offer an exchange on eligible orders with no extra handling fee. If you exchange for a product of greater value, you pay the difference. Email support@modogummies.com to arrange one.

European Union 14-day cooling-off period

If your order ships into the European Union, you may have the right to cancel within 14 days without giving a reason. Where a physical return is required, the item must generally be unused, unopened and in its original packaging, with proof of purchase. Sealed goods that cannot be returned for health or hygiene reasons may no longer be eligible once unsealed, where applicable law permits. To exercise this right, contact support@modogummies.com.

How refunds are processed

We will tell you once your request has been reviewed and whether it is approved. Approved refunds are returned to your original payment method, generally within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since we approved your refund and you have not received it, contact support@modogummies.com.

Cancelling or changing an order

We begin processing orders shortly after they are placed, so we cannot guarantee that an order can be changed or cancelled once submitted. If you have made a mistake, email support@modogummies.com as soon as possible and we will see whether the order can still be changed before fulfilment.

The full version of this policy is available at modogummies.com/refund-policy.